Get up to 65% off with a FREE VIP Savings Account! Log in or Create Account
You are shopping with your Ultimate Pet Nutrition Ambassador, !
Frequently Asked Questions
We’ve compiled a list of frequently asked questions so that you can find the answers you need, when you need them.
Frequently Asked
Questions
We’ve compiled a list of frequently asked
questions so that you can find the answers you
need, when you need them.
Frequently Asked Questions
We’ve compiled a list of frequently asked questions so that you can find the answers you need, when you need them.

Media, Collaboration, and Partnership Inquiries:

Who do I contact for media inquiries?
For media inquiries please email: [email protected]
Who do I contact for brand collaborations and business partnerships?
Thanks for your interest in partnering with us! Please email us at [email protected] for more information.
Do you have a brand ambassador/influencer program and how do I sign up?
Thanks for your interest in partnering with us! We’re currently working with creators and influencers who:

  • Reside in the USA or Canada
  • Are open to gifted collaborations or commission-based earning
  • Have a minimum of 1K Instagram followers

If this sounds like you, please email us at [email protected] with your social handle in the subject line and links to your social pages in the body of the email. If our team is interested, they’ll get back to you.

Customer Support:

How do I contact customer service?

You can contact our customer service team through our website contact form, by calling us at (800) 604-5827, or by utilizing the Live Chat feature on our website by clicking the “Live Agent” button at the bottom of our website on desktop or the orange button with a speech bubble graphic on mobile.

Our customer service hours are Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST.

What are your customer service hours?
Our customer service hours are:
Mon–Fri 6 AM–5 PM PST
Sat–Sun 6 AM–4 PM PST
What's your Privacy Policy?
How can I find out when a product is back in stock?
To find out when a product will be back in stock, become an Ultimate Pet Nutrition subscriber. (Email and SMS subscribers receive exclusive sales and promotions, educational content, and product releases):
Click here to start getting emails and texts from Dr. Gary Richter and the Ultimate Pet Nutrition team.

You may also contact our customer service team at phone number (800) 604-5827 or through our website contact form for more information on a particular product’s availability.

Returns and 90-Day Guarantee

What is your return policy?
Every order from Ultimate Pet Nutrition is backed by our 100% money-back satisfaction guarantee. This means your pet can try any of our incredible formulas RISK-FREE for up to 90 days, and if you aren’t completely satisfied, fill out the online form here, and then send back the bags, bottles, or jars (even if they’re empty) for a full refund of your purchase price minus shipping. No questions, no hassle.

Be sure to retain your bottles/jars, as they must be returned to receive a complete refund.

Please note your guarantee comes into effect on the day your product is shipped from our fulfillment center and expires 90 days after the shipped date.

Click here to start a return

How do I request a return?
To initiate your return, please submit the online form on ultimatepetnutrition.com/returns/ or contact our customer service team. You can reach them via email at [email protected] or call us at (800) 604-5827

Our call center is open Mon–Fri 6 AM-5 PM PST and Sat–Sun 6 AM-4 PM PST.

Click here to start a return

How does the return process work?
After you request a return, if you are within the money-back guarantee period, you will receive a return authorization number (“RA #”) and shipping instructions for your return. Your RA # and shipping instructions will be sent to you via email.

You will also be sent a form that you will need to print out and include in your return shipment. You must include your RA # on this form so we can process your refund. Any shipments that do not contain a return form or RA # will NOT be refunded and will be destroyed.

Please note you will be responsible for any shipping charges incurred when returning your product(s). Your refund will be processed once your returned product(s) has arrived at our shipping facility

Click here to start a return

When will I see a refund?
Once your order is returned to our warehouse and processed by our team, you can expect your refund within 3-5 business days. You will receive an email notification when the refund is processed.

Click here to start a return

What is the status of my refund?
You can check the status of your refund by logging into your VIP Account homepage VIP Account homepage. You can also contact customer service via chat or at (800) 604-5827 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST.
Or you can contact us using this form.
What is included in the 90-day money-back guarantee?
All of our incredible formulas are included in our industry-leading 90-day money-back guarantee.

Feel free to try any formula RISK-FREE for up to 90 days, and if you aren’t completely satisfied, fill out our online form here, and then send back the bags, bottles, or jars (even if they’re empty) for a full refund of your purchase price minus shipping.

Please note your guarantee goes into effect on the day your product is shipped from our fulfillment center and expires 90 days after the shipped date.

Do you cover the cost of return shipping?
Ultimate Pet Nutrition does not cover the cost of return shipping. You will be responsible for any shipping charges incurred when returning your product(s).
What if receive the wrong item?
We strive for excellence at Ultimate Pet Nutrition — which means delivering your items correctly and in a timely fashion.

In the unlikely event you receive the wrong item, please contact our customer service team via chat or at (800) 604-5827 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST.

Or you can contact us using this form.

What should I do if my items arrive damaged or defective?
In the unlikely event an item arrives damaged or defective, please contact our customer service team via chat or at (800) 604-5827 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST.

Or you can contact us using this form.

Ultimate Pet Nutrition VIP Account

What is an Ultimate Pet Nutrition VIP account?
An Ultimate Pet Nutrition VIP Account is a FREE membership account to help you save money and stay on top of your dog’s wellness and nutrition.

With a VIP Account, you can:

  • Save up to 65% off regular prices.
  • Get access to the latest Ultimate Pet Nutrition formulas and products.
  • Receive exclusive access to offers, coupons, and additional savings.
  • Easily add, modify, or cancel a product subscription.

Click here to sign up for a FREE VIP Account and start saving immediately.

Is it free to sign up for an Ultimate Pet Nutrition Account?
Yes! It’s completely free to sign up for an Ultimate Pet Nutrition VIP Account.
What are the benefits of an Ultimate Pet Nutrition VIP Account?
With an Ultimate Pet Nutrition VIP Account, you can:

  • Save up to 65% off regular prices.
  • Get access to the latest Ultimate Pet Nutrition formulas and products.
  • Receive exclusive access to offers, coupons, and additional savings.
  • Easily add, modify, or cancel a product subscription.

Click here to sign up for a FREE VIP Account and start saving immediately.

Do I need to set up a VIP Account to shop on the website?
You can shop on the website without a VIP Account, but you’ll miss out on discounted pricing. It’s free, and it takes less than a minute. Click here to sign up for a FREE VIP Account.
How do I reset my password?
Log into your VIP Account and select “update profile and shipping address” to reset your password.

Subscriptions

How can I create a new subscription?
You can start a new product subscription or change an existing one from your VIP Account homepage. Click on “My Subscriptions” to add, edit, or view any subscriptions. You can also log in and visit any product page to add a subscription to your cart.

You can also make changes to your subscription by calling customer service at (800) 604-5827 or by emailing them at [email protected] Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST.
You can also contact us using this form.

Can I add more products to my subscription?
Yes! You can manage your product subscriptions from your VIP Account homepage. Click on “Edit Subscriptions” to add, edit or view any subscriptions. You can also log in and visit any product page to add a subscription to your cart.

You can also manage your product subscription by calling customer service at (800) 604-5827 or by emailing them at [email protected] Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST.
You can also contact us using this form.

Do you offer discounts on multiple subscription products?
Yes! Click here to view our most popular subscription bundles. You can also build your own with your favorite products.
How do I cancel my subscription order?
To change an existing subscription, go to your VIP Account homepage. From there, you can add or edit any subscription.

You can also manage your product subscription by calling customer service at (800) 604-5827 or by emailing them at [email protected] Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST. You can also contact us using this form.

Can I cancel my subscription online?
Yes. You can easily cancel your subscription online by following these steps:

Why is the default subscription frequency on the branded site 30 days, no matter the amount of product you order?
While 30 days is the default subscription frequency, it’s easy to customize your subscription frequency to match your specific needs. To do so, visit your VIP Account homepage and select “Manage subscriptions.”

You can also manage your product subscription by calling customer service at (800) 604-5827 or by emailing them at [email protected] Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST. You can also contact us using this form.

Can I choose a different subscription amount other than 1, 3, or 6?
Yes. You can easily modify your subscription online by following these steps:

  • First, log into your VIP Account
  • Navigate to the subscription page.
  • From there, you can adjust the quantity of your subscription. Most products are offered in quantities of up to 12 or 20.
Can I have my subscription shipped on the same day every month?
Yes. You can easily modify your subscription online by following these steps:

  • First, log into your VIP Account
  • Navigate to the subscription page.
  • Click “delivery and payment,” found near the top right of the page on desktop and as a sticker at the bottom on mobile. From there, you can adjust your delivery to the same date every month.

Shipping

What is the status of my order?
When you place an order, you will receive an order confirmation email with a link to view your order and track your shipment.

When you sign up for a free VIP Account, you’ll be able to see your order history, track your purchases, and even easily reorder your favorite formulas. Click here to create your VIP Account and easily track all your orders.

How do I cancel or change my order?
If you need to make a change to an order, please contact our Customer Service team through our website contact form.

You can also call our customer service phone number at (800) 604-5827
Hours: Mon–Fri 6 AM–5 PM PST
Sat–Sun 6 AM–4 PM PST

How long does it take to get my order?
Domestic shipping takes on average 5-7 business days. International shipping takes on average 14-28 business days. However, shipping time can vary, depending on different carriers and customs.
How much is shipping?
We calculate shipping based on the size and weight of your package. We offer FREE U.S. shipping on all orders over $50.
Who will be delivering my order?
Depending on where you live, your package may be delivered by USPS, UPS, or ONTRAC.
Do I need to be at home to sign for my order?
No. You don’t need to be home to sign for your order.
Do you ship to P.O. boxes or APO/FPO addresses?
Yes, but some exclusions apply. Please contact customer service at (800) 604-5827 for more information.
Do you ship internationally?
Depending on the product, yes! We currently ship some of our products to Canada and Puerto Rico. More countries are added periodically. Please check your checkout dropdown list for a complete list of countries.
What happens if my package gets lost or damaged?
If your package arrives damaged — or you fear it may have gotten lost — please contact customer service at (800) 604-5827 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST.

You can also contact us using this form. We’ll be happy to help resolve your issue ASAP!

Where do you ship your products from?
Most of our orders ship from one of our two warehouses – either Chatsworth, CA, or Memphis, TN.

Payments

How do I make a purchase?
The fastest way to make a purchase is on our website at Ultimate Pet Nutrition.com. You can also call (800) 604-5827 to place an order over the phone with one of our US-based representatives.
When will my payment method be charged?
Your payment method will be charged upon completing your purchase.
How do I add a payment method?
It’s easy to add a payment method through your VIP Account homepage.

You can also add a payment method by calling customer service at (800) 604-5827 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST. You can also contact us using this form.

Do you charge sales tax?
Depending on the state and zip code of where you reside, we may charge sales tax.
What information do I need to check out?
To check out, you’ll need to provide:

  • First and last name
  • Phone Number
  • Email address
  • Shipping address
  • Billing address (if different from above)
  • Payment
What forms of payment do you accept?
We accept all major credit/debit cards, including:

  • Visa
  • Mastercard
  • Amex
  • Discover
  • JCB
  • Diner’s Club
Why is my credit card not working?
We’re sorry for the inconvenience! If your credit card is not working, please check your payment details and try again. If the problem persists, please contact customer service at (800) 604-5827 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST.

You can also contact us using this form. We’ll be happy to help you place your order!

Promotions

How can I get more discounts?
Here’s how to get the BEST price on your favorite Ultimate Pet Nutrition products:

I received a promotion code. How do I apply it?
To apply a promotion or coupon code, checkout as usual.

On the screen with your customer information, you’ll see a box with your order summary and a space to enter a coupon code. Simply enter your code and press “Apply” — and your discount will automatically be applied to your cart.

Brand

Who is Dr. Richter and what is his role with Ultimate Pet Nutrition?
Dr. Gary Richter is one of the world’s greatest authorities on pet health and nutrition and the author of the bestselling book, The Ultimate Pet Health Guide. He was named Holistic Practitioner of the Year by the American Holistic Veterinary Medical Association in 2019.

Today, Dr. Richter is proud to bring his lifetime of experience to Ultimate Pet Nutrition® — a place where pet lovers can go for premium, veterinarian-approved solutions for their furry friends.

Why are you updating your packaging?
As we continue to innovate and stay ahead of industry trends, we decided to give some of our packaging a fresh new look!
Why is some of your packaging in a new design and some old?
Here at Ultimate Pet Nutrition, we aim to be mindful of our environmental impact. We never want to throw away perfectly good products – even if the packaging has a slightly older design.

That’s why while we’re transitioning to our new packaging, there’s a chance you’ll receive orders with our classic packaging. Rest assured, it’s the same great formula, just with a slightly different look!

Do you partner with any charities?
Yes! Ultimate Pet Nutrition is proud to sponsor two incredible nonprofits:

  • International Veterinary Outreach (IVO) — provides veterinary care, training, and education in economically disadvantaged communities worldwide.
  • Pets for Vets® — who enriches the lives of US Veterans and companion animals by bringing them together in a thoughtful way.

As a member of the Ultimate Pet Nutrition family, you’re helping us continue to support these two amazing organizations and the incredible work they’re doing. Click here to learn more about our charity partners.

Can I find Ultimate Pet Nutrition in retail stores?
Yes! We are currently available in select retail locations as well as online at HealthyPets, Chewy, Petco, and Amazon. Click here to locate a store selling Ultimate Pet Nutrition products near you.

Quality and Sourcing

Where are the products sourced from?
Our products are manufactured, 3rd party tested, and packaged in the USA with domestic and imported components.
Are Ultimate Pet Nutrition products made/manufactured in the USA?
Yes! Our products are manufactured, 3rd party tested, and packaged in the USA with domestic and imported components.
What type of quality testing do you do on your products?
At Ultimate Pet Nutrition, we hold ourselves to the highest manufacturing standards in the pet food and supplement industry.

Our products are subjected to rigorous third-party testing by independent laboratories. These tests verify our formulas contain honest and accurate ingredient claims and are free of harmful levels of biological contaminants.

How do I find the product's manufacture date?
The supplement’s manufacture date can be found on the product’s packaging.
How do I find the product's best-by date?
The food’s best-by date can be found on the product’s packaging.
*For product-specific FAQs, please refer to their respective product pages or contact us.